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Your booking payment is safe

  • Full protection

    Full protection

    Through VZR Garant – a simple and transparent guarantee scheme – your booking payment is safe and protected.

  • Peace of mind

    Peace of mind

    The security provided by VZR Garant means that you can look forward to your trip and then enjoy it without any worries.

  • Safe and reliable

    Safe and reliable

    Experience the sense of security offered by a recognised guarantee scheme that meets all statutory requirements.

  • View members

    View members

    Search for the members of our guarantee scheme and see which organisations have signed up to VZR Garant.

Enjoy peace of mind with VZR Garant

Booking a travel package through an organisation signed up to VZR Garant? In that case, you can be sure that your booking payment is safe and protected. There is no risk of you losing all the money paid should the organisation you booked with file for bankruptcy.

And even if the organisation should be declared bankrupt or is granted a suspension of payments once you have already started enjoying your trip, we are there for you. In such cases, we will ensure that you are able to continue having a great time or, if there is no other option, that you are brought safely back to the departure point for your trip.

So, when booking a trip, always check to see whether the organisation in question has signed up to VZR Garant. You can then go on your travels with peace of mind, free to enjoy your well-earned holiday.

VZR Garant

How our guarantee scheme works

The organisation you book your travel package with ensures that your trip is covered. It does this by being a member of the VZR Garant collective guarantee scheme, paying a small premium each year. This gives you, the traveller, the protection you are entitled to. If, due to financial insolvency, the organiser of your trip is then no longer able to meet its obligations towards you, the money you have paid in advance is paid back to you. Alternatively, we do all we can to ensure that you can continue enjoying your trip.

As a traveller, what should I look out for?

When booking a travel package, it is important that you carefully check whether the organisation involved has actually signed up to VZR Garant. You can be sure that this is the case if the organisation meets the following conditions:

  1. The organisation is listed on the VZR Garant website as a member of the scheme. If you have any doubts about whether an organisation has signed up to VZR Garant, please always contact us before booking and paying for your trip.
  2. The organisation’s general terms and conditions state that it is a member of VZR Garant.
  3. The agreement you enter into with the organisation clearly states that VZR Garant’s guarantee applies.
Contact us

How our guarantee scheme works in the event of financial insolvency

You can find the latest news about financial insolvency in relation to VZR Garant members here.

If you suspect that the organiser of your trip has become financially insolvent and there is no information about this on this website, please contact us straight away.

If insolvency does turn out to be the case, our Guarantee Scheme details exactly what VZR Garant covers and how you can make a claim under this cover. You must always submit a claim yourself in order to be entitled under the terms of the guarantee.

If your travel package has already started, you must contact us immediately. Only then will we be able to offer you support in the quickest and most efficient way. You can contact us by telephone or by email.

The latest news

  • Insolvency of Active River Cruises B.V.
  • 2020-08-31

    Insolvency of Active River Cruises B.V.

    On 25-08-2020, Active River Cruises B.V. was put into liquidation by the Court of Leeuwarden...

    Read more
  • Extension of temporary arrangement for vouchers
  • 2020-08-31

    Extension of temporary arrangement for vouchers

    On 31 August 2020, the Board of VZR Garant decided...

    Read more
  • Extension of temporary arrangement for vouchers
  • 2020-07-31

    Extension of temporary arrangement for vouchers

    On 31 July 2020, the Board of VZR Garant decided...

    Read more
  • Extension of temporary arrangement for vouchers
  • 2020-07-16

    Extension of temporary arrangement for vouchers

    On 15 July 2020, the Board of VZR Garant decided...

    Read more
  • Insolvency of Active River Cruises B.V.
  • 2020-06-30

    Insolvency of Active River Cruises B.V.

    On 30/06/2020, Active River Cruises B.V. reported insolvency...

    Read more
  • Extension of temporary arrangement for vouchers
  • 2020-06-30

    Extension of temporary arrangement for vouchers

    On 30 June 2020, the Board of VZR Garant decided...

    Read more
  • Extension of temporary arrangement for vouchers
  • 2020-06-12

    Extension of temporary arrangement for vouchers

    On 12 June 2020, the Board of VZR Garant decided...

    Read more
  • Extension of temporary arrangement for vouchers
  • 2020-05-28

    Extension of temporary arrangement for vouchers

    On 27 May 2020, the Board of VZR Garant decided...

    Read more
  • Voucher for cancellations due to the coronavirus
  • 2020-04-20

    Voucher for cancellations due to the coronavirus

    VZR Garant has extended its cover for travellers who have booked with a tour operator..

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  • The revised Package Travel Directive
  • 2019-07-01

    The revised Package Travel Directive

    On 1 July 2018, the revised Package Travel Directive...

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