Insolvency of Charlie's Travels B.V.

19/05/2021 - On 18/05/2021, Charlie’s Travels B.V. was put into liquidation by the Court of Amsterdam.

If you paid an amount to Charlie’s Travels B.V. in full or part payment of your booking in advance, VZR Garant may reimburse you for this amount. This also applies to any vouchers issued by Charlie’s Travels B.V. as a result of the coronavirus crisis. The conditions under which you qualify for reimbursement are set out in the Guarantee Scheme. VZR Garant can choose to still execute your booking (or have it executed). You must have an agreement (or booking confirmation) and an invoice indicating that the guarantee of VZR Garant applies.

VZR Garant will be handling all claims individually and will inform you about how your claim is to be settled. Due to the volume of claims, it may be a few weeks before you receive a response. We ask for your understanding in this matter.

It is important that you make no further payments to Charlie’s Travels B.V., even if another party asks or advises you to pay an outstanding amount. VZR Garant will not reimburse any payments made to Charlie’s Travels B.V. on or after 17/05/2021.

If you paid by credit card or PayPal, we request that you contact your credit card company for a refund.

You can claim under the guarantee by fully completing the claim form and sending it to VZR Garant.

You can email your question to us at info@vzr-garant.nl. Due to the volume of questions, we kindly request that you do not contact us by phone. The final date on which you can make a claim under the guarantee scheme is Monday 19/07/2021. Claim forms that are incomplete or not received by VZR Garant after this date can unfortunately not be processed.