Read all about the corona voucher here. Have a question? Please don't hesitate to contact us on  +31 (0)85 130 76 30  or at   

Insolvency of Active River Cruises B.V.

31/08/2020 - On 25/08/2020, Active River Cruises B.V. was put into liquidation by the Court of Leeuwarden.

If you paid an amount to Active River Cruises B.V. in full or part payment of your booking in advance, VZR Garant may reimburse you for this amount. This also applies to any vouchers issued by Active River Cruises B.V. as a result of the coronavirus crisis. The conditions under which you qualify for reimbursement are set out in the Guarantee Scheme. VZR Garant will be handling all claims individually and will inform you about how your claim is to be settled. Due to the volume of claims, it may be a few weeks before you receive a response. We ask for your understanding in this matter.

It is important that you make no further payments to Active River Cruises B.V., even if another party asks or advises you to pay an outstanding amount. VZR Garant will not reimburse any payments made to Active River Cruises B.V. after 30/06/2020.

If you paid by credit card or PayPal, we request that you first contact your credit card company for a refund.

You can claim under the guarantee by fully completing the claim form and sending it to VZR Garant.

You can email your question to us at activerivercruises@vzr-garant.nl. Due to the volume of questions, we kindly request that you do not contact us by phone.